Excellent service
Excellent service
Excellent
App supplements their voice service A+++
Excellent!
Horrible app. Often doesn’t even ring and hangs up when in calls.
We have had Vonage since it started. We love it. My only concern is that certain features such as call forwarding and voicemail are not as smooth in the App.
Loved Vonage when it first came out (we have had the service for 15 years) but it’s price has increased and quality of connection greatly deteriorated. Our overseas calls are now frequently dropped and often we have to try several times to get a connection. Looking for an alternative currently.
Worst company ever. Opened my account and went through all the steps to have there phone service. Once it was paid for and set up they closed my account with in an hour. I called the help center and they told me it was because of possible fraud but couldn’t explain to me why or get a supervisor on the line to help me. Very disappointed and would never recommend to anyone!!!
I use this app very often, specially when overseas. Calls are very clear, there’s hardly any latency and it works over wifi or cell data. I can take care of my account needs easily and quickly.
Very Happy👌👍✌️⭐️⭐️⭐️⭐️⭐️
While using app incoming calls will get stuck or dropped.
I have been using this for more than 8 years. Now with 2 free extensions ( both me and my spouse use it on our cell phones) and the ability to call overseas with and without wifi, this is the main app I use for all my international calls. I now make a lot of international calls while driving. It is more useful if you make international calls. Try it. You’ll never be disappointed.
The Extensions app under the “Recent” calls tab does not update regularly. Even swiping down on the page to force an update it still does not. The Extensions app could be so much better if it was updated for bugs and tweaked with some new features.
I loved it! Very convenient, I can use it anywhere I go. I can call my family anytime. Highly recommended!👍👌
This service is the best. My daughter is studying abroad and this helps so much with me being able to keep in contact with her without having to pay an enormous phone bill. The communication is clear and feels like I'm talking to her from right across the street. The only downside is that she's sometimes not connected to Wi-Fi on her cellphone so I have to contact her through other means... but that's not often the case. Highly recommend Vonage extensions!
I’ve also had Vonage since the beginning. It lets my kids stay in touch with me via Boomerang when they are traveling. Unlike What’s App Meta isn’t listening in. Totally responsive service. Just great all round!
Touch tones don’t work on half the calls I make. Answering calls fails half the time. SLOW APP
Good provider
Wish you could paste a number into vonage to easily dial but it doesn't seem to allow that.
Unable to call certain numbers in India error
App has not had an upgrade in a long time. Still refers to “3G”. There hasn’t been 3G cell service here for years. Etc, etc.
I have had Vonage since it was offered, I am always pleased with their service. 👍🏻
Crashes when opening app and although extensions rings through to iPhone cannot connect to the caller
Nasty bad update ruined my phone battery. This update is slow and buggy. Stop scamming people with this garbage app.
I have been unable to make calls through extension app on IPhone. The screen shows connecting but the call never connects and there is neither a dial tone. The app works fine on my Android phone
Excelente opción que da Vonage a sus subscriptores. De tener Vonage al alcance estemos donde estemos
Overall, it’s pretty seamless and works great. I have had a few issues with trying to turn features off and it turns out you have to turn them off in multiple locations, which was aggravating until that got figured out. The interface is adequate, but not outstanding, requiring you to go back through multiple clicks to get to the next thing. But as far as it actually working, doing what you need it to, there are lots of options, and good features and once you have your settings right, it’s pretty flawless.
I downloaded and have used this app from the moment I received my adapter. It works very well with the phones, Google Android and iPhones 11-12, down to ‘muting calls’ if that is set up for unknown contacts, but there are caveats. The first caveat is, it doesn’t work as an extension phone. The second is, whichever phone picks up a call, is where the record of that call is located. The third caveat is, your carrier might not agree with you in the instance of placing a call using this app. You _might_ get charged for the call, especially in the case of an international call. Fourth is that the VOIP adapter will signal a missed call while the app doesn’t allow the call to go to voicemail. Overall I’m pleased with the app. It works “as advertised”. I’ve had no problems in several years of use.
Happy
Not great
We have Vonage to serve as our house phone, it replaced the land line. That part of the service works flawlessly as long as we have internet connection. The app was supposed to forward calls to the house phone, it worked great for some time, more recently, it drops calls or doesn’t allow the call to transfer.
For about the past month, this app logs me out every day. And I sometimes have to enter my credentials multiple times before it will log me back in. Please fix. Thanks.
I switched from OOma to Vonage and the set up took less than five minutes and everything has been running smooth ever since. With OOma I was on the phone with them every other day for hours. This is a million times better.
DTMF fixed but all other in-call buttons do not work (mute, etc) The old app worked fine for years and now it’s broken
Update: I just installed Sonoma on my Mac, and got a call on my iPhone. When I looked at the Recents list, it was miraculously repopulated, with a whole list of recent calls, not just the latest one. (Prior to this, there were only a handful of calls where I’d actually answered through the app.) Probably a coincidence, but I’ll take it (most likely a server-side fix by Vonage). 2023-07-19: I, too, can’t see any recent calls; this started about 3-4 months ago, probably not long after an iOS update. Also, call count badge is way off – shows several dozen calls even though none are in the call log. So, other than forwarding Vonage calls to my iPhone, the app is buggy & practically useless. At this point I’d be better off using the Vonage simultaneous ring feature instead of this app since I don’t make outgoing VOIP calls from my iPhone. UPDATE BADLY NEEDED. Original review: There are a few minor niggles (e.g., the number on the icon badge always seems to be wrong) but it works well and is fairly easy to use. Integration with Contacts is handy. Good app.
Even after this last update, Red dot notification is showing a missed call before you open app, but when you open the app there is nothing in the resent list. Can you please fix this. It used to work fine!!!
The one time I needed the app to work it did not. I answered the call and it wouldn’t connect. I had it set up to connect but it never went through. Full bars and no issue with the cell service. It just stayed “connecting”. After 20 secs of this, I hung up. Wanted to contact customer service but no way in contacting you except phone. No way to email. Will not forward calls in the future. At least before I could get a message.
Extensions app stopped working calling international countries, the phone number is invalid error comes after trying to dial different numbers. Frustrating
I’ve had Vonage and it’s App for more than eight years, and save for a few incidents in regards to using the App, have never had any problems. Using Vonage is better and cheaper in price than the POTS ( plain old telephone) line. Before Vonage you had local telco (Verizon) for local calls and AT&T for Long Distance and International calls which were not cheap. The usage of Vonage provided emails of voicemails sent, the ability to answer and call a local number while outside the USA. This is good thing!
I’ve had Vonage for almost 20 years and it’s always been ok until a few weeks ago. Now, if there is an incoming call and we answer it on the home phone, after a couple of minutes it starts ringing on my cell phone, doesn’t matter if we are already speaking on the call on the home phone or even have finished the call and hung up. It just rings and rings on the cell phone for an hour or more unless you answer it again on the cell phone and then cancel it. Real pain if the cell phone is in the truck and not with you like mine is most of the time. Drains the battery. Vonage said to uninstall and reinstall the app then hard reset the Vonage box but that made no difference and today I can’t even contact them due to something about a one sign error whatever that is. May be looking for a new voip carrier.
The VONAGE Extensions App is a Serious Must have App! Use Bluetooth on your cellphone In your car & you can talk to anyone world wide for the price of your Vonage Monthly payment! The best phone deal on the planet! Daniel Baceda
What good is a phone service when you are unable to connect because the key pad doesn’t allow you to enter extensions, digits, nothing at all. Useless 100%!!!!!!
Doesn’t work. The call list does not show me the recent calls. This problem started since last year.
This update brakes in call menu functionality. If you call numbers that require dialing by directory or menu you wont be able to pick anything in vonange dialpad.
The latest update has messed up the app. The key pad doesn’t work when on a call now. It was working great before the update. Hopefully y’all can fix that bug as soon as possible. I really like the service especially the app but it needs to be fixed.
As of 8/17/2023 It’s been 3 years since there are no updates on this app. Now it tells me there has been calls but the call register shows nothing. But every month faithfully the payment plan is withdrawn from my bank account. Time to drop the plan and shop somewhere else.
Can’t see recent calls anymore and ease of blocking calls is useless. Worked for a few months when I signed up for Vonage but there is no support to correct these issues. Been months and no resolution.
The fonts are fixed size and tiny and color scheme are meant for eagle eyed kids but not for anyone with any visual impairment. Lacks reasonable features: can’t clear certain numbers from history - it is all or nothing. If you hAppen to touch one of the numbers in the list by mistake it immediately dials it. Crazy, without warning. As I said, primitive.
I too am having trouble seeing my recent calls in the app. The problem started about 2-3 months ago. When ringing I can see incoming calls but if I miss a call I’m out of luck. Going to the recent calls tab shows nothing so I can’t call anyone back if I can’t see the phone number and name. They need to have an update for this app. Otherwise semi useless. iPhone continues to make updates but it looks like the Vonage app technology has fallen behind.
First off all, lately the recent call tab is all empty. Incoming or missed call does not show up. Yet on my icon it shows the number of call. I am using iPhone. Secondly to my surprise this app has never be updated at all so as to keep up with the current OS. Is tech support or anybody reading this review?
I have been with Vonage for over a decade and have been very pleased with him until this year. For the second time this year, the mobile app has stopped registering new calls. that means I get a notice of a missed call I can’t see the number to call it back without going into the billing section of the app to look for it. The first time it took them days to resolve it. The second time I’m still waiting for them to resolve it.
I travel a lot and I like using my phone extension regularly when I call the USA. It sounds clear and easy to use.
Deleting 3 or 4 voicemails in a row results in an error & the app constantly logs out. "The system encountered a problem processing your request. Please try again laters